Free shipping applies to all products shipped within the contiguous 48 US states unless otherwise stated.
All stated prices including shipping and handling are listed in USD regardless of what country the product is being shipped from.
Shipping Outside of the United States
All shipping charges for orders outside of the United States will be charged a custom shipping charge based on the delivery location. This shipping charge covers the courier’s charge to ship the product only. The shipping charge does not cover any duty, customs fees, brokerage fees, or taxes accessed by the country in which the shipment is received.
Damaged or Defective Items
We will replace any item that arrives damaged or defective at no cost to you. If you receive a damaged or defective item please contact us immediately. We may ask for pictures of the item and/or the packaging showing the damage. In addition, we may have you return the damaged item to us, in which case we would provide you with a return shipping label.
Returns are generally not accepted, and in special cases would only be accepted are within 30 days of the date of purchase at the sole discretion of Paperpot Co. To be eligible for a return, your item must be unused and in the same condition that you received it. The customer must then ship the product back in unused and undamaged condition and in its original packaging. When received we will refund your purchase price minus what it cost us to ship the item originally to you. The customer is responsible for return shipping costs and packaging.